Monday, January 2, 2012

Business101

The customer is always right. We took Yosh to Shawnee Mt today to do some snowtubing. But, before we get to that...

Whenever I would run into a store with Yosh still in the car, with his mom, he would get really really upset- to the point of kicking and crying. Today I had to run into a store and while he got a little upset he showed it appropriately without tears...

Now back to Shawnee. Since many kids still had off from school today they were still charging holiday prices and running holiday hours. They were NOT, however running with a holiday staff. Guess what the lines at the snowtube slopes were horrendous, we got to go twice in an hour. When complaining to the supervisor he had answers for everything like mind your own business. He also cut the power to one of the carpets that take you back to the top making Yosh very upset. When I called the supervisor on it he was unapologetic. The good news, we got our money back and Yosh had a good time anyway.

My point is stop talking back to the paying customers and make things right.

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